Some subscribers decide to leave. Many more go because a card expired, a discount lapsed, or nobody noticed they had stopped watching. Those are two different problems.
Prediction on its own does not save anyone. These three turn a churn score into a retained subscriber.
IQ flags Payment Fragility, Discount Cliff and Season Cliff as sentences a human can read — never a mystery number from a black box.
A UK-based team, round the clock, making the right offer at 9pm on a Sunday when the software has flagged the risk.
Smart retries and dunning claw back expired cards and failed renewals before they become cancellations.
A churn score is only worth what someone does with it. Our UK-based contact centre has run subscriber operations for a quarter of a century — omni-channel, 24/7, and measured on saves rather than call handling time.
Twenty minutes on where your base is leaking, and what could be recovered. Tell us where to reach you.
We've got your details and we'll be in touch within one working day.
